DialConnection provides a suite of integrated contact center solutions, including inbound and outbound call management solutions, automatic call distribution, interactive voice response, call recording, intelligent text messaging, voice analytics, real-time data automation, and reporting and business analytics tools, via its cloud and premise platforms.

DialConnection’s proprietary real-time data management platform enables the company to deliver a fully automated and scalable solution to its diverse customer base within a variety of industries including financial services, education, healthcare, government, and outsourced contact center industries.

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